Terms
 

SHIPPING

Stogs currently only offers free shipping to locations within the continental U.S. Please contact us to for shipping costs outside of this area.

Upon receiving approval and payment, your order is crated and will be shipped to your curb by insured freight or to a local freight depot. White glove shipping/handling is available at an additional charge. All orders are insured upon delivery and should be inspected for damage within 24 hours to report a claim.

WARRANTY

Stogs warranties all products for 1 year from delivery against any defects or faulty workmanship. We guarantee proper function, structure and durability under normal and intended usage of products. Stogs will also service products if needed for a reasonable fee.

COLOR PALETTE

We make every product as close to our control samples as possible but due to the nature of concrete, colors and textures will vary to some degree from piece to piece. Our online color charts will also tend to vary from one monitor to another. We do recommend ordering a sample before purchasing our products to ensure the proper selection is made.

RETURNS

We take great pride in the design and craftsmanship of our items. Should you discover damage or a defect in your furniture our team will work with you to correct the issue or concern. All custom sales are final. If you wish to cancel your purchase with your STOCKED merchandise, notify Stogs Concrete Design before your merchandise leaves the warehouse. Any orders cancelled after it leaves the warehouse will incur a 25% restocking fee as well as any delivery fees. Samples are non-refundable.

REFUNDS

Refunds will be issued in the currency in which it was originally received. Transaction fees are non-refundable. Allow 7-10 business days for the the refund to process.


CUSTOM

We make our custom orders specifically for you, therefore your order cannot be changed or cancelled once it is placed. A 50% non-refundable deposit is required for all custom projects. Final payment is to be made before items ship.

DAMAGED ITEMS

All products are thoroughly inspected before being crated and are shipped to you via insured freight or postage. In the event your item is damaged upon arrival, you will need to do one of two things:
1. Refuse the shipment and contact Stogs Concrete Design immediately informing them of the refusal and provide photos of the damage.
2. If you are unable to be present at the time of delivery you will need to contact Stogs Concrete Design within 24 hours of delivery and provide photos confirming the condition of the item. You will need to keep all of the original packaging and repackage the item same as it came and leave it curbside.
We will then make arrangements for your item to be returned at our cost for replacement or repair. However, Stogs Concrete Design will not be responsible for return shipping on an item that has been installed after delivery or for an item not returned in all of its original packaging.

SHIPPING CHARGES

All original shipping and delivery charges are non-refundable for items purchased online. Stogs Concrete Design will not reimburse any unauthorized shipping expenses; including overnight, express or other shipping used at the customer's own discretion. In-home Delivery Service shipping charges are not refundable, and the customer is responsible for any incurred return shipping (pickup) charges.